Glossary

Account Manager
Sales Rep
AM: A person responsible for managing customer accounts and nurturing client relationships.; See also: Lead, Opportunity, CRM
AcmeCorp
Acme Corporation
Acme: AcmeCorp is a fictional technology company specializing in cloud-based business solutions, analytics, and e-commerce platforms.; See also: Sales, Analytics, ECommerce, Support, HR
Agent
Support Agent: A person responsible for resolving customer issues and answering inquiries.; See also: Ticket, Knowledge Base
Analytics
Business Intelligence
BI: The Analytics domain focuses on data collection, processing, and reporting to support business decision-making.; See also: Dashboard, KPI, Data Warehouse, Report
API
Application Programming Interface: A set of protocols and tools for building and interacting with software applications.; See also: Integration, Microservices
Cart
Shopping Cart: A virtual container where customers collect products before checkout.; See also: Product, Checkout
Checkout
Payment: The process by which a customer completes a purchase online.; See also: Cart, Order
CRM
Customer Relationship Management: A system used to manage interactions with current and potential customers.; See also: Account Manager, Lead, Opportunity
Dashboard
BI Dashboard: A visual interface displaying key business metrics and analytics.; See also: KPI, Report
Data Warehouse
DW: A central repository for storing and managing large volumes of structured data.; See also: Dashboard, Report
ECommerce
Online Store
Webshop: The ECommerce domain manages online product listings, shopping carts, and order processing.; See also: Product, Cart, Checkout, Order
Employee
Staff: An individual who works for AcmeCorp, either full-time or part-time.; See also: Recruitment, Onboarding
HR
Human Resources: The HR domain manages employee records, recruitment, and organizational policies.; See also: Employee, Recruitment, Onboarding, Payroll
Integration
System Integration: The process of linking different computing systems and software applications together.; See also: API, Microservices
Knowledge Base
KB: A repository of articles and documentation to assist customers and support agents.; See also: Ticket, Agent
KPI
Key Performance Indicator: A measurable value that demonstrates how effectively a company is achieving key business objectives.; See also: Dashboard, Report
Lead
Prospect: A potential customer who has shown interest in AcmeCorp's products or services.; See also: Opportunity, Account Manager
Microservices
Microservices Architecture: An architectural style that structures an application as a collection of loosely coupled services.; See also: API, Integration
Onboarding
Orientation: The process of integrating a new employee into the company and its culture.; See also: Employee, Recruitment
Opportunity
Sales Opportunity: A qualified sales lead with a high probability of conversion.; See also: Lead, CRM
Order
Purchase Order: A confirmed request by a customer to purchase products or services.; See also: Product, Checkout
Payroll
Salary Processing: The process of compensating employees for their work, including salary, bonuses, and deductions.; See also: Employee
Product
SKU
Item: A good or service offered for sale in the ECommerce platform.; See also: Cart, Order
Recruitment
Hiring: The process of attracting, screening, and selecting qualified candidates for employment.; See also: Employee, Onboarding
Report
Business Report: A document or digital output presenting analyzed business data.; See also: Dashboard, KPI
Sales
Sales Department: The Sales domain is responsible for managing customer relationships, sales pipelines, and revenue generation activities.; See also: Lead, Opportunity, Account Manager, CRM
SLA
Service Level Agreement: A formal agreement outlining the expected level of service between a provider and a customer.; See also: Ticket, Agent
Support
Customer Support
Helpdesk: The Support domain handles customer inquiries, troubleshooting, and issue resolution.; See also: Ticket, Knowledge Base, Agent, SLA
Ticket
Support Ticket: A record of a customer inquiry or issue submitted to the Support team.; See also: Agent, Knowledge Base